Agreement of Sale
An agreement of sale between Sameera Osman
Optometrist and a customer is only valid once payment has been made and we
receive proof of payment - until such time all goods remain the property of Sameera
Osman Optometrist.
Delivery policy
We attempt to keep all items in stock. If however, something is not in
stock, we will notify you.
Once payment has been received and verified, Orders generally
ship within two business days.
All orders are dispatched via courier service (not Postal
Deliveries will be made) to all cities/towns.
Delivery is normally between 2 to 10 working days after
dispatch. A delivery being late is not grounds for cancellation of order,
return of goods or refund. Any person signing at the delivery address will be
accepted as proof of delivery. It is up to the customer to ensure correct
acceptance.
Return and refunds policy
The provision of goods and services by Sameera Osman Optometrist is
subject to availability. In cases of unavailability, Sameera Osman Optometrist
will refund the client in full within 30 days.
A Customer can cancel an order if payment has not been made
yet. Once payment has been made by the customer, the order can only be
cancelled within 24 hours of Sameera Osman Optometrist receiving the payment or
before the order has been dispatched by Sameera Osman Optometrist, whichever is
earlier. A cancellation of a paid order will attract a 15% administration and
restocking fee.
If a product is damaged or broken on receipt, the Customer
needs to inform Sameera Osman Optometrist within 24 hours of receipt.
Arrangements will be made for the damaged product to be collected and a replacement
product will be sent free of charge or alternatively a full refund will be
granted for the damaged or broken product.
If incorrect products are received, the Customer needs to
inform Sameera Osman Optometrist within 24 hours of receipts. We will check our
systems and will arrange to swap the incorrect product for the one actually
ordered. Sameera Osman Optometrist will only replace the product if the product
is returned in its original state (if the product has been used - even to test
it, we are not able to replace it).
Please note that this does not apply to incorrectly ordered
products. If incorrect products were ordered, the Customer must inform Sameera
Osman Optometrist immediately on receipt. Sameera Osman Optometrist will
arrange to collect the incorrect product/s and will replace it with a correct
substitute/s. The Customer will be billed for the collection and replacement
delivery charges.
Customer privacy policy
Sameera Osman Optometrist respects your privacy. This means that any and
all of the personal information collected during transactions will be kept
strictly confidential and will not be sold, reused, rented, disclosed, or
loaned. Any information you provide will be held in the utmost confidentially
and will only be used to process your order and to provide you with the best
possible service. If you have any questions, please feel free to email us (see
contact us).
Payment options accepted
Payment is on Order. Payment may be made via Visa or MasterCard Credit
Cards or by Electronic Transfer (EFT).
Credit card acquiring and security
Credit card transactions and EFTs orders will be managed for and on behalf
of Sameera Osman Optometrist via PayFast. The PayFast system is developed
with the same demands on security and performance as the sites used for
internet banking services and share trading. Data is secured using Secure
Socket Layer (SSL) technology with up to 256bit encryption and certified by
Thawte.